If you encounter a situation where you feel that your safety is in imminent danger, it is important that you contact local authorities or the police as soon as possible.
Firstly, all the students who use Yumani are heavily vetted to ensure they are suitable to provide work on the service. This includes an extensive check of their profile, insisting that they provide us with a verified form of identification, and undertaking a basic criminal records check.
Secondly, we employ a dedicated customer service team who are on hand 24 hours a day, 7 days a week to deal with any issues you may come across. They can offer advice on security situations, mediation in the event of dispute, and guidance on any steps that you can do to keep safe.
